SmallBizGenius Analysis
Snapfish is a popular online photo printing service with many customers praising the quality of prints and ease of use. However, some users report issues with delivery times and occasional print quality problems.
Category Breakdown
Scores based on analysis of 280 recent reviews
Product Quality
8.0/10Many reviewers are pleased with the quality of Snapfish's products, including prints, photo books, and custom gifts. For example, numerous customers specifically mention the 'great quality prints' and 'excellent quality' of photo books.
40 reviews mention thisEase of Use
8.5/10A significant number of reviewers highlight the user-friendly website and easy ordering process. Reviewers often mention how 'easy to use' the site is and how simple it is to 'navigate' and create photo products.
30 reviews mention thisDelivery Speed & Reliability
5.5/10Delivery is a mixed bag, with some customers praising quick delivery while others report delays and missed deadlines. Several reviewers complain about 'not believing the deliver by dates' and 'still haven’t arrived despite paying £7.99 for fast delivery'.
25 reviews mention thisCustomer Service
7.0/10Customer service experiences vary, with some reviewers praising helpful and responsive support, while others report dissatisfaction. Some reviewers mention 'great customer service when an error occurred' while others report issues with order processing and refunds.
15 reviews mention thisPricing & Value
8.0/10Many customers feel Snapfish offers good value for the price, especially with discounts and promotions. Reviewers frequently describe the prices as 'fair' and the service as 'great value'.
20 reviews mention thisCropping Issues
4.0/10A few users have experienced issues with automatic cropping, leading to unsatisfactory results. One reviewer mentioned that 'the website did not show they'll crop my pictures but they did, so most of the pictures were not suitable'.
5 reviews mention thisPros & Cons
What Customers Love
"Excellent service as always. Delivered today. Well packaged & excellent quality print of my dog that I originally photographed on my phone."
"The site is easy to navigate. Once pictures are loaded the system will either load all into chosen book or you do it yourself."
"Great service and price. Lovely quality photos too with quick delivery."
"Snapfish is superb in whatever product I make whether it be cushions, wall art or photo books."
"Purchased my items from Snapfish and very happy with the quality. Had an issue with an item and they sent a replacement rapidly."
Common Complaints
"Do not believe the deliver by dates and times when ordering...it arrived 2 days later than I expected!"
"Alot of the pictures are dark and blurry which was a shame as I can't use them in my picture frames."
"I spent 49 minutes trying to pay for my order and still couldnt make it after I took so much time to upload and edit the photos. When you insert your card details it starts loading forever. A total waste of time"
"My order was not processed, let alone shipped. In online chat, I was just offed a 50% refund on the shipping charge but decided to cancel and request a refund."
"I sent in pictures, the website did not show they'll crop my pictures but they did, so most of the pictures were not suitable."
Common Questions About Snapfish
Answers derived from customer review patterns
Is Snapfish legit and trustworthy?
Based on the reviews, Snapfish is generally a legitimate service with a long history. Most customers receive their orders and are satisfied with the product quality. However, there are reports of delivery issues and occasional quality control problems, so it's wise to order with sufficient lead time and double-check your order details. While the majority of users have positive experiences, these inconsistencies suggest that Snapfish may not be the most reliable option for time-sensitive or critical business needs.
Based on 45 reviewsDoes Snapfish have good customer service?
Customer service experiences with Snapfish appear to be mixed. Some reviewers praise the helpfulness and responsiveness of the customer service team, particularly when resolving issues with damaged or incorrect orders. These customers report receiving prompt replacements or refunds. However, other reviewers express frustration with slow response times, unhelpful support agents, and difficulties in resolving order problems. Therefore, while some customers have positive interactions, others may encounter challenges when seeking assistance.
Based on 15 reviewsIs Snapfish worth it for small business?
Snapfish can be a worthwhile option for small businesses seeking affordable personalized photo products, especially for gifts or marketing materials. The platform's ease of use and frequent discounts make it attractive for budget-conscious businesses. However, the reported inconsistencies in delivery and print quality mean that Snapfish may not be the best choice for businesses that require guaranteed deadlines and consistently high-quality results. Businesses should weigh the cost savings against the potential risks before using Snapfish for important projects.
Based on 25 reviewsWhat is Snapfish's return policy like?
The reviews suggest that Snapfish generally offers refunds or replacements for damaged or incorrect orders. Several reviewers mention receiving prompt refunds or replacements when they encountered issues with their products. However, the specific details of the return policy are not consistently discussed in the reviews. Customers should consult the Snapfish website or contact customer service directly for detailed information about the return policy and procedures.
Based on 10 reviewsHow reliable is Snapfish's delivery?
Snapfish's delivery reliability is a significant concern based on the reviews. While some customers report receiving their orders quickly and without issues, a substantial number of reviewers complain about delayed deliveries, missed deadlines, and lack of communication regarding shipping updates. Some customers even paid extra for expedited shipping but still experienced delays. This inconsistency makes it difficult to rely on Snapfish for time-sensitive projects.
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